Questions & answers
If you cannot find your answer here, get in touch — we will be glad to help.
How do I send a parcel to Europe?
Call us or message us on Facebook, agree the details, and prepare your parcel. You then either hand it to a courier or bring it to us yourself.
How long does a parcel take to arrive?
A parcel reaches the recipient within 2–3 weeks of being sent.
How does the recipient get the parcel?
A courier delivers the parcel to the recipient's door, at the address you gave.
How should I pack my parcel?
Place your items in a cardboard box. Write the sender's first name, last name and phone number on the box. Write the recipient's full address on the box.
What can't be sent?
We do not send medicines, or any items prohibited by law. Glassware must be packed properly so that it is not damaged in transit. We do not take responsibility for packing.
How is the parcel collected?
Both options are available — you can hand the parcel to a courier or bring it to our warehouse yourself.
How do I order items from Europe?
To order items from European online shops, choose the product you want and send us its link. We will help you with the ordering process and make sure the item is delivered to our address in Poland, from where the parcel is shipped to Georgia.
Our address in Poland:
Jasna 3/2
58-500 Jelenia Góra, Poland
How do I order an auto part from Poland?
To order an auto part from Poland, visit an online auto parts platform, for example Allegro.pl, and choose the item you need.
Send us the product link and we will take care of buying it, delivering it to our address in Poland and shipping it to Georgia.
Our address in Poland:
Jasna 3/2
58-500 Jelenia Góra, Poland
Below are the official European Union rules that apply when a parcel is received. These are not Nerse's own terms.
Georgia is not a member of the European Union, so a parcel sent to Europe goes through customs when it enters the EU. The recipient may be charged value added tax (VAT) and, in some cases, customs duty as well.
When one private individual sends a parcel to another for personal or family use and its value does not exceed €45, the consignment is exempt from customs duty and VAT. The relief applies only to occasional, non-commercial gifts — a birthday parcel, for example. If the value exceeds €45, VAT is charged on the whole consignment.
The European Union has abolished the customs duty exemption for consignments valued under €150. In its place, from 1 July 2026 a flat customs duty of €3 applies, calculated per tariff line rather than per parcel. The rule is aimed primarily at consignments from online shopping and is temporary — it runs until 1 July 2028.
Gift relief does not fully cover alcohol and tobacco: VAT and excise duty are charged on these products regardless. Relief from customs duty applies only to strictly limited quantities — 50 cigarettes, or one litre of spirits, for example.
Call us or message us on Facebook — we will get straight back to you.
